American Tree Plant Warranty
We want you to be successful with your new plantings. Please call us for help anytime! If your plant dies, American Tree, Inc. will supply a plant credit for any plant returned provided you have your receipt and the dead plant. A valid phone number and a customer signature is required with all returns. Please note: Plants are unique and individual just like us! Therefore, it may not be possible to get an exact duplicate of the plant that you originally purchased. Also, any price difference is the responsibility of the customer.
- Trees, Shrubs, Perennials, and Roses – 1 year
- Tropicals, House & Water Plants – 30 days
- Annuals & Replacement Plants are not warrantied
This warranty does not cover mechanical damage or physical damages including acts of God (i.e. wind, hail, ice, etc.), animals, or willful neglect. Replacement plants are not warrantied.
American Tree Return Policy
Plants installed by American Tree:
- The plant installation includes one trip to your site for all replacements. If additional trips are required, the delivery
charge is the responsibility of the customer
- Saleable merchandise in its original package – 30 days
- Plant material in its original condition and container – 10 days
- All sales are final on bulk material, clearance products, and special orders
- A 25% restocking fee applies to all flagstone, brick pavers, & large-caliber trees
- All orders with plants being held must be picked up within 30 days. A restocking fee of 15% will be charged if the order is canceled. At 45 days, your plant material will be untagged and a refund will be sent.
Planting Information From American Tree
Special Planting Instructions:
Your tree or shrub will come in one of two forms: balled and burlapped or containerized. If the soil is moist and kept sufficiently watered, planting can be done anytime the ground is not frozen. If possible, plant the tree or shrub as soon as you get it home. If you can’t plant it immediately, place it in a shady or sheltered location and keep it moist until you plant it.
When planting container plants, you must remove the plant from the container and gently loosen the root mass. When planting balled and burlapped plantings, it is important to handle them carefully and be sure to keep the root ball intact. DO NOT remove the wire basket, twine or burlap, as these items will naturally decay. If you have any materials such as nylon, this must be removed as it will not naturally decay. It may be necessary to amend the soil, especially for shrubs and flower beds.
Please use the following guidelines:
Planting Instructions by Soil Type:
- Before digging, mix topsoil or Sphagnum Peat with your existing soil.
- Dig a wide, shallow hole.
- Place the plant in the hole so the 1/3 of the root mass is above ground level.
- Add Espoma Bio-tone into the hole. Fill hole and water thoroughly.
- Once soil is settled, add a layer of mulch.
- Clay soils tend not to drain well. They require close monitoring of your watering procedures. Remember, too much water can be just as harmful as not enough.
- Before digging, mix peat with the existing soil.
- Dig a hole that is wide: its depth must be equal to the height of the root mass.
- Place the plant in the hole so that the top of the root mass is at ground level.
- Add Espoma Bio-tone into hole, fill hole and water thoroughly.
- Once the soil is settled, add a layer of mulch.
- Sandy soils do not hold moisture well andmay require frequent watering.
- Before digging, mix peat moss or manure with your existing soil.
- Dig a hole that is wide; its depth equal to the height of the root mass.
- lace plant in the hole so that the top of the root mass is at ground level.
- dd Espoma Bio-tone into the hole. Fill hole and water thoroughly.
- Once the soil is settled, add a layer of mulch.
Water your newly planted tree or shrub by using a slow, deep watering method. Always monitor your plants carefully. Too much
water can be just as harmful as not enough. Balled and burlapped and container plant roots dry out faster than the soil around them, so it is important to monitor their moisture. Water slowly to attain deep water penetration, which encourages widespread root development. New plantings require one inch of rainfall every 7 to 10 days. Don’t count on Mother Nature! A brief shower may not be enough water for your new planting. Remember hot days dry out plants quicker than cool days. When temperatures are 80 or above during the summer it will be necessary to water every day. This is especially true of ground covers, perennials, and annuals. When installing your plants use a root stimulating fertilizer, such as Espoma Bio-tone, to make sure your plants get off to a great start and to ensure success. Make sure you monitor your new plant’s water needs for the first two growing seasons. Also, automatic irrigation systems may not be sufficient to water initially. Water newly planted trees and shrubs in addition to irrigation system with a garden hose. Watering frequency will vary according to season, exposure and plant size.
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